” Dale Carnegie training helped us to develop channels for us to deal with those frustrations in a professional manner, which also led to better working relationships, and ultimately to better sales and service.” Nicola Rodker, Managing Director
APEX Medical is a leader in the development, manufacture and supply of pressure area care (PAC) equipment, medical beds and manual handling equipment. The nature of the industry involves employees working with customers who themselves are living through stressful situations, providing care for family members who are sick long-term or are receiving end-of-life care.
This emotional working environment coupled with changes associated with the acquisition of Westmeria Healthcare in 2015 added more pressures to an already challenging workplace.
As with most success stories, the path to growth was often paved with challenges, including increased difficulties managing inter-team communication and creating a new operational management structure. The senior management team decided they needed to find a training partner whose values matched their own with the ability to recognize the perspectives of team members and management as well as foster individual and team change to manage the business growth. Dale Carnegie’s guiding principles and their willingness to get to know APEX Medical’s challenges and needs made them the ideal partner to take the business to the next level.
Through organisational growth due to acquisition APEX Medical needed to address managing inter-team communication and stress.
Dale Carnegie helped to encourage staff to develop and grow in a way that was non-threatening and would lead to personal, team and business growth. From board level changes to acquisition, Dale Carnegie partnered with APEX to foster attitude change and team effort.
Dale Carnegie Training helped us achieve more openness within our organisation. The result has been a dramatic increase in inter-team co-operation, which contributed to our significant growth.”
Nicola Rodker
Managing Director