Instructor-led flexible training solutions
Now more than ever, learning and development departments are crucial for business success, but even advanced in-house teams can struggle to meet ever- evolving learner needs. Our Competency-Based Development System (CBDS) offers an agile suite of structured, dynamic programmes, customisable as standalone or sequential training solutions, to help your team excel in any environment.
Modules Include:
| Build Trust, Credibility, and Respect |
| Business Professionalism 101 |
| Coach for Performance Improvement |
| Coaching: Supportive and Directive Approaches |
| Communicate to Lead |
| Conflict Management |
| Delegation |
| Developing Personal Leadership |
| Ethical Leadership |
| Handling Mistakes |
| Lead Effective Meetings |
| Leadership Communications |
| Leadership Styles and Tendencies |
| Leading Strong Teams |
| Motivation |
| Motivational Leadership |
| Performance Defined |
| Planning |
| Share the Glory |
| Strategic Planning |
| Time Control to Work on Your Business |
| Time Management |
| Vision, Mission, Values |
Modules include:
Team Building
Communicating Across Generations
Conflict to Collaboration
Managing Stress
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Modules include:
| Confrontational Questions |
| Facilitate for Group Results |
| Feedback: Supportive and Corrective |
| Planning Presentations |
| Present to Gain Input |
| Present to Inform |
| Present to Persuade |
| Presenting with Impact |
Modules include:
| Adjust to Change |
| Analyse Problems and Make Decisions |
| Change Engagement |
| Innovation |
| Lead Change without Authority |
| Manage Change Effectively |
| Process Improvement |
| Project Planning |
| Team Change Engagement |
| Team Problem Solving and Decision Making |
| Being a Contributing Team Member |
| Bringing Conflict into the Open |
| Communicate with Different Personality Styles |
| Communicate with Diplomacy & Tact |
| Communicating Across Generations |
| Conflict – Maintaining Emotional Control |
| Conflict as a Growth Opportunity |
| Conflict to Collaboration |
| Dealing with Difficult Team Members |
| Disagree Agreeably |
| Foundation for Success |
| Internal Conflict Resolution |
| Interpersonal Competence: Best Practices |
| Interpersonal Competence: Connect with Others |
| Interpersonal Competence: Enhance Teamwork |
| Interpersonal Competence: Influence Change |
| Listening Skills for Boosting Communication |
| Managing Across Generations |
| Managing Stress |
| Negotiations: A Mutually Beneficial Approach |
| Team Building |
| Work with Difficult People |
| Work-Life Balance |
Modules include:
| Attitudes for Service |
| Complaint Resolution |
| Create Loyal Customers |
| Cross and Up Selling |
| Customer Follow Through |
| Effective First Impressions: Face to Face |
| Foundation for Consultative Selling |
| Generating Interest |
| Internal Customer Service |
| Manage Customer Expectations |
| Master the Selling Process |
| Motive & Commitment |
| Negotiations: Bargaining and Agreement |
| Negotiations: Collaborate to Win |
| Objections |
| Pipeline and Territory Management |
| Presenting Solutions to Buying Teams |
| Rapport |
| Rapport: Becoming a Trusted Advisor |
| Referrals |
| Sales Performance Defined |
| Service to Sales |
| Telephone Skills: Inbound |
| Telephone Skills: Inbound and Outbound |
| Uncover Selling Opportunities |
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Modules designed exclusively for your organisation
Our specialist learning and development architects can adapt and design a suite of modules to your exact specifications.
Capability assessments, surveys, consultation, and facilitation
We can work with your team to help you understand your skills gaps and establish clarity for your training requirements.
Today’s employees want to learn and grow, and they want to work for organisations that invest in their development. If employees aren’t learning, they will inevitably leave the company to achieve growth elsewhere.
Training Industry Magazine Trends 2024
